Politique
de qualité

The Senior Management of ROC HOTELS is aware that competitiveness in the sector depends on the level of quality of service, an adequate infrastructure and adequate resources that allow us to achieve the satisfaction of our clients, employees, suppliers, public administration, shareholders, as well as compliance with legal requirements.

ROC HOTELS considers it essential that its activities are carried out with the appropriate level of quality, which is why it is committed to:

Strategy:

• Ensure that our mission, vision, values, policy and objectives are known and applied effectively by our entire team.
• Analyze the context adapting to the needs of the market.

Clients:

• Ensure customer safety and satisfaction. Make them loyal
• Listen and detect needs, exceeding their expectations.
• Provide empathetic service: friendly and personalized.

Staff/equipment:

• Maintain a work environment appropriate for the well-being of all.
• Generate a team of leaders who guide and train our human team.
• Develop talent, train and train continuously.
• Promote internal awareness by achieving high involvement and teamwork.

Suppliers:

• Have mutually beneficial relationships.
• Demand quality from suppliers and collaborators.

Regulations:

• Ensure compliance with current legislation and regulations.

Quality and continuous improvement:

• Establish annual objectives and goals to ensure continuous quality improvement.
• Implement procedures and control them internally and externally (audits).
• Analyze the results through our indicators and establish corrective actions.
• Adapt, innovate and improve.

Sustainability:

• Ensure sustainable development, minimizing possible negative effects on the surroundings/environment.
• Bet on local products and the circular economy.
• Reuse, reduce and recycle the waste generated as much as possible.